Billing

Billing

Contact Billing for payment records, invoices, receipts, and billing-related questions.

Your first point of contact: Blair, Romilow’s Administration & Finance AI Assistant. Blair is an AI assistant who helps organize requests, provide routine information, and route matters to the appropriate Romilow team member. Human review is used when judgment, approval, or an exception is required.

Contact this department about

  • Receipts and invoice requests
  • Payment-status questions
  • Billing discrepancies and approved account documentation

What to include

  • Your order or invoice number
  • The name and email connected to the transaction
  • A description of the discrepancy

Billing approvals, refunds, credits, and policy exceptions require review by an authorized Romilow team member.

Typical reply time: within 2 business days

Email billing@romilow.com

Please do not email passwords, full payment-card numbers, or other highly sensitive information.