Customer Support

Customer Support

For product questions, account help, delivery concerns, or anything that did not go as expected, our Customer Support desk is here to help.

Your first point of contact: Mara, Romilow’s Customer Care & Orders AI Assistant. Mara is an AI assistant who helps organize requests, provide routine information, and route matters to the appropriate Romilow team member. Human review is used when judgment, approval, or an exception is required.

Contact this department about

• Product-use and care questions
• Delivery concerns and damaged items
• Returns, exchanges, and customer service

What to include

• Your order number, if applicable
• The email used at checkout
• A clear description and photos when helpful

Typical reply time: within 1 business day

Email support@romilow.com

Please do not email passwords, full payment-card numbers, or other highly sensitive information.