Refund policy
Returns
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your item must be less than one-quarter used and in the same condition in which you received it. A receipt or proof of purchase is required.
Non-returnable items include:
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Gift cards
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Downloadable products
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Certain health and personal care items
Partial refunds may be granted when applicable for items that are not in their original condition, are damaged or missing parts for reasons not due to our error, or are returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will email you to confirm that we received it and notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method. Processing time may vary depending on your bank or card issuer.
If an approved refund has not appeared after your financial institution's normal processing time, contact us at hello@romilow.com.
Sale & Clearance Items
Only regular-priced items are eligible for refunds. Clearance items are final sale.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, contact hello@romilow.com.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of the approved return.
If the item was not marked as a gift, any approved refund will be issued to the original purchaser.
Return Shipping
Contact hello@romilow.com before returning a product.
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If return shipping is deducted from a refund, that amount will be reflected in the refund.
Delivery time for exchanged products varies by destination.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned packages.